Thursday, August 25, 2011
RBWH birth, maternity, complaint response whinge
Speaking of bad customer service, I just wanted to give a big middle finger to the RBWH for their handling of our complaint over mine and Setri's treatment there following Setri's birth. I haven't finished responding to all of the points made in their reply, but they managed to 'forget' to reply to every single important point, and pretty much call us liars too. I am actually shocked that they thought they could leave this stuff out and not have us notice. But they are extremely sorry that we *felt* distressed, even though they essentially say there was nothing to be distressed about. When I'm done, I'll be posting it here and everywhere else I bloody well can. I don't want to forget that the majority of nurses and midwives we dealt with there were wonderful, but the people and institution I'm complaining about need their noses rubbed in their own mess in a big way. I am so insulted and angered by their response that words can't really suffice to express how I feel.
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5 comments:
I am so glad you guys take the time and effort to speak up with this.
I loathe poor bureaucracy. And I'm a bureaucrat. At my work I am constantly battling with people that phone it in. I find it offensive.
If you work in a service industry then give good service and take pride in what you do. Otherwise, fuck off.
I wish you yuppies would blog about stuff that doesn't involve your kid. At least those other things were interesting.
if we look like yuppies to anonymous its pathetic existence must be indeed quite pathetic.
Your deluded 2 cents on issues is interesting, that's why I visit. Did I read on here that Wayne Swan is a "damn good treasurer". Gold I tells ya.
We want more of that!!!
yes, anonymous, you did read that here. you read it before he won an award for being the best finance minister in the world.
keep reading, you might learn something!
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